Refund & Returns Policy

At MART FURY EU, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully before requesting a return or refund.

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Return Eligibility

You may return eligible products within 14 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in the original packaging.
  • Include all accessories, manuals, and tags.
  • Be accompanied by proof of purchase or your order number.

Products that do not meet these conditions may not be eligible for a refund.

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Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Personal Care & Beauty Products
  • Earrings and selected Jewelry
  • Customized or Personalized Products
  • Gift Cards
  • Digital Products
  • Items marked as Final Sale or Non-Returnable

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Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please include:

  • Your Order Number
  • Clear photos of the product
  • Photos of the packaging

We will investigate your request and provide a replacement or full refund where applicable.

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Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing usually takes 5–10 business days, depending on your payment provider or bank.

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Return Shipping

If the return is due to a defective, damaged, or incorrect item, MART FURY EU will cover the return shipping costs.

For returns due to a change of mind or personal preference, the customer is responsible for the return shipping costs.

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Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, please follow our return procedure after receiving your order.

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Exchange Policy

We replace items only if they are:

  • Defective
  • Damaged
  • Incorrectly delivered

To request an exchange, please contact our support team.

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How to Request a Return

To start a return or refund request, please contact us with the following information:

  • Order Number
  • Full Name
  • Reason for Return
  • Photos (if applicable)

Email: support@martfuryeu.com

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Contact Information

MART FURY EU 

📍 Location: Athens, Greece

🌐 Website: www.martfuryeu.com

📧 Support Email: support@martfuryeu.com

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MART FURY EU

Quality You Deserve • Style You Love

Thank you for shopping with MartFury EU. We appreciate your trust and are committed to providing a secure, reliable, and enjoyable shopping experience for every customer.

MART FURY EU